Sony

In this guide, you have a step-by-step walkthrough you can take when installing an eSIM on your Sony Device.

Installing an eSIM Manually

Before attempting to install the eSIM, there are three main things you will need:

• A strong internet connection - Ideally, you will need to be connected to Wi-fi or have a good 4G signal.
• An eSIM compatible device - If you are unsure, here's a list of compatible devices: List of compatible devices
• The device isn't locked to one Mobile Network - If you are unsure whether or not your device is locked to a certain network, have a look at our article on how to check if your device is "locked/unlocked": Locked/unlocked devices

Do not forget to turn on "Data Roaming" once the installation is complete.

1. Go into Settings.

2. Click "Network and Internet"

3. Select "Download a SIM instead?"

4. When the "Scan QR code from network" appears, in the bottom left corner click "Need help?"

5. Click that you want to "Enter it manually"

6. Type in the SM+DP Address as shown on the photo below (Top Row) followed by the Activation code which you can find on your Bundles account. 

You may leave the Confirmation Code field empty.

7. Click "Continue" > Wait for the eSIM to download.

Note: This may take up to 10 minutes, please do NOT close this, or the installation will stop.

8. Once this is completed, tap "Settings".

9. Once you go into settings, select "Use SIM" and make sure the Toggle is turned on > You will be given a prompt to turn it on > Select Yes.

Note: Once you have completed these steps, make sure your Data Roaming is "ON" as seen in the photos below, otherwise you will not be able to use the eSIM.

 

 

If you are looking to uninstall your eSIM from your Sony device, follow the steps below:

Before starting the uninstall process, ensure that you have a stable internet connection. Ideally connect to the local Wifi or use a good 4G connection.

Note: You can also temporarily disable an eSIM if you intend to use it again.
Deactivating or disabling an eSIM will not extend the validity of the eSIM.

1. Go into Settings.

2. Go into "Network and Internet".

3. Click on "SIMs"

4. Select the SIM you want to remove (in this example, we are removing "3 AT 2").

5. Scroll down until you see the option of "Delete SIM"

6. Read the prompt that appears > Erase

7. Wait until the SIM is erased. (this may take a few minutes)

If you experience any problems while trying to remove your eSIM, please go to our help page: Help to remove eSIMs from your device.

It is essential that "Data Roaming" is enabled in order to use any eSIM. 

You can turn "On" and "Off" your Data Roaming in your settings.

Turning on your Data Roaming will allow any eSIM to work with your device.

To do this, follow these steps:

1. Go into Settings.

2. Go into "Network and Internet".

3. Click on "SIMs".

4. Click on the eSIM you would like to check Data Roaming for.

5. Make sure this is enabled in order for the eSIM to work.

If the toggle is "Blue" as shown in the second photo, then Data Roaming is enabled.

If the toggle is "White" as shown in the first photo, make sure to click it so it turns blue.

If you experience any issues during this process, please contact TravelRoam support

If you are struggling with a poor-quality connection on a particular network, then we advise you manually search and select a different network. You will only be able to get an internet connection on the network(s) we offer a service on.

To look at this, follow these steps:

1. Go into Settings.

2. Click "Network and Internet".

3. Go into "SIMs" > Select which eSIM you would like to change the Network for.

 

4. Scroll down until you see the option of "Automatically select network".

5. De-select the Automatic select network > Read the "Attention" prompt that comes up and select "OK"

6. Once this has been accepted, your phone may take a few minutes to search for all the available networks. Once the search is complete, you will see a list of providers that work in your current area. Once chosen, just click on the network and you will be connected.

If you experience any issues please contact TravelRoam support

Providing your Sony device is newer or the same as the Sony Xperia 10,  your phone should be compatible with an eSIM.

If you would like to check this, you can do so by following these steps:

1. Go into settings.

2. Scroll until you see "About Phone".

3. Here you can see the model number and your Xperia ID.

All our eSIMs have an automatic Access Point Name (APN) so manual programming is not necessary. 

However, if you do want to check or manually configure the APN, follow the steps below:

1. Go into Settings.

2. Go into "Network and Internet".

3. Click on "SIMs".

4. Select the eSIM you want to set the APN up for (in this example, we are using "3 AT 2").

5. Scroll down until you see the option of "Access Point Names"

6. From here you can see the name of the APN which should be under the name of "drei.at". If it does not show the name, then go to step 7.

7. You can now manually rename it to "drei.at" in the Name section, leave the other fields blank.