Motorola

In this guide, you have a step-by-step walkthrough that you can take when installing an eSIM on your Motorola Razr Device.

Installing an eSIM manually

Before attempting to install the eSIM, there are three main things you will need:

• A strong internet connection - Ideally, you will need to be connected to Wi-fi or have a good 4G signal.
• An eSIM compatible device - If you are unsure, here's a list of compatible devices: List of compatible devices
• The device isn't locked to one Mobile Network - If you are unsure whether or not your device is locked to a certain network, have a look at our article on how to check if your device is "locked/unlocked": Locked/unlocked devices

1. Go into Settings.

2. Go into "Network & Internet".

3. Go into "Mobile network"

4. Click on the drop-down menu named "Advanced"

5. Click "Carrier"

6. Click "Add carrier"

7. Press "Next".

8. Click "Enter code manually" when given the option to scan by QR.

9. To be able to Manually install the eSIM, you will need your "SM-DP + Address" and "Activation code". You must enter in the format of "1$Insert SM-DP + address here$ followed by the activation code, eg JQ-1MU12G-CJN26F. The code should end up looking something similar to the photo below.

10. Click "start" and it will enable the installation process.

11. Press the back "arrow" to return to mobile network.

12. Make sure that "Roaming" is turned on. 

If you are looking to uninstall your eSIM from your Motorola device, follow the steps below:

Before starting the uninstall process, ensure that you have a stable internet connection. Ideally connect to the local Wifi or use a good 4G connection.

Note: You can also temporarily disable an eSIM if you intend to use it again.
Deactivating or disabling an eSIM will not extend the validity of the eSIM.

1. Go into Settings.

2. Go into "Network & Internet"

3. Click on "Mobile Network"

4. Click on the "Advanced" option > Carrier

5. Click on which eSIM you want to remove (in this example, we are removing "Data eSIM")

6. Click Delete.

7. Read and accept the prompt by pressing "Delete" > Wait for the eSIM to be erased.

8. Once this is done, the eSIM should have been successfully removed from your device.

If you experience any problems while trying to remove your eSIM, please go onto our help page: Help to remove eSIMs from your device.

It is essential that "Data Roaming" is enabled in order to use the eSIM. 

You can turn "On" and "Off" your Data Roaming in your settings.

Turning on your Data Roaming will allow any eSIM to work with your device.

To do this, follow these steps:

1. Go into Settings.

2. Click on "Network & Internet"

3. Click "Mobile Network"

4. Make sure this is enabled in order for the eSIM to work.

If the toggle is "Blue" as shown in the second photo, then Data Roaming is enabled.

If the toggle is "White" as shown in the first photo, make sure to click it so it turns blue.

If you experience any issues during this process, please contact TravelRoam support

If you are struggling with a poor-quality connection on a particular network, we advise you manually search and select a different network. You will only be able to get an internet connection on the network(s) we offer a service on.

To look at this, follow these steps:

1. Go into Settings.

2. Click on "Network & Internet"

3. Go into "Mobile Network"

4. Click on the "Advanced" drop-down menu

5. De-select "Automatically select network"

6. Wait for the device to scan all eligible networks.

7. Choose which network you would like to connect to.

8. You are now connected to the desired network.

If you experience any issues please contact TravelRoam support

 

Providing your Motorola Razr device is newer or the same as the Motorola Razr (2020), your phone should be compatible with an eSIM.

If you would like to check this, you can do so by following these steps:

1. Go into Settings.

2. Scroll down until you see the option "System"

3. At the top of the list you should see the device model/name.

 

 

All our eSIM's have an automatic Access Point Name (APN) so manual programming is not necessary. 

However, if you do want to check or manually configure the APN, follow the steps below:

1. Go into Settings.

2. Click on "Network & Internet"

3. Click on "Mobile Network"

4. Click the "Advanced" drop-down menu > Access Point Names.

5. Once you have clicked on the Access Point Names > Click on the one that shows the name "drei.at", If it does not show the name, then go to step 6.

6. Click on the APN named "Planet3" > Here you can manually rename it to "drei.at".