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How to install an eSIM using a QR Code on Hammer Device

In this guide, you have a step-by-step walkthrough you can take when installing an eSIM on your Hammer Device.

Installing an eSIM using a QR Code

Before attempting to install the eSIM, there are three main things you will need:

  • A strong internet connection - Ideally, you will need to be connected to Wi-fi or have a good 4G signal.
  • An eSIM compatible device - If you are unsure, here's a list of compatible devices: List of compatible devices
  • The device isn't locked to one Mobile Network - If you are unsure whether or not your device is locked to a certain network, have a look at our article on how to check if your device is "locked/unlocked": Locked/unlocked devices

1. On the Home Screen of your device, click on the app named "eSIM".

2. Once in the eSIM app, click the orange circle.
 
3. Click on the "Scan QR code" option.
4. Scan the "QR Code" given through your eSIMs  bundles account.
5. Once you have scanned your QR code, it will come up with the prompt given. > Click "INSTALL".
 
6. Wait for the eSIM to be installed.
Note: This may take up to 10 minutes, please do NOT close this, or the installation will stop. 
7. Once your eSIM is done installing, press "OK".
8. Once you have closed the prompt, you will see your eSIM in your eSIM list. The eSIM will say the status: DISABLED.
9. Click on the Power button shown below the sim card shown and press OK, then your eSIM is enabled and ready to use.
Make sure your Data roaming is on, or the eSIM will not work, you can do this by:
Going into settings > Network & Internet > Mobile Network. 
Make sure that you enable Roaming as shown in the photos down below.
 
If you experience any issues when trying to install your eSIM, have a look at our article here: 
 
 
 

How to install an eSIM Manually on a Hammer Device

This guide is a step-by-step walkthrough you can take when installing an eSIM on your Hammer Device.

Installing an eSIM Manually.

Before attempting to install the eSIM, there are three main things you will need:

  • A strong internet connection - Ideally, you will need to be connected to Wi-fi or have a good 4G signal.
  • An eSIM compatible device - If you are unsure, here's a list of compatible devices: List of compatible devices
  • The device isn't locked to one Mobile Network - If you are unsure whether or not your device is locked to a certain network, have a look at our article on how to check if your device is "locked/unlocked": Locked/unlocked devices
1. On the Home Screen of your device, click on the app named "eSIM".
 
2. Once in the eSIM app, click the orange circle.
3. Click on the "Enter manually" option.
4. Type in the SM+DP Address as shown on the photo below (Top Row) followed by the Activation code which you can find on your Bundles account. 
5. Once you have completed this, it will come up with the prompt given. > Click "INSTALL".
6. Wait for the eSIM to install.
Note: This may take up to 10 minutes, please do NOT close this, or the installation will stop. 
7. Once your eSIM is done installing, press "OK".
8. Once you have closed the prompt, you will see your eSIM in your eSIM list. The eSIM will say the status: DISABLED.
9. Click on the Power button shown below the sim card shown and press OK, then your eSIM is enabled and ready to use.
Make sure your Data roaming is on, or the eSIM will not work, you can do this by:
Going into settings > Network & Internet > Mobile Network. 
Make sure that you enable Roaming as shown in the photos down below.
 
If you experience any issues when trying to install your eSIM, have a look at our article here: 
 
 

How to Uninstall an eSIM from Hammer Device

Before starting the uninstall process, ensure that you have a stable internet connection. Ideally connect to the local Wifi or use a good 4G connection.

Note: You can also temporarily disable an eSIM if you intend to use it again.
Deactivating or disabling an eSIM will not extend the validity of the eSIM.

1. On the Home Screen of your device, click on the app named "eSIM".

2. Disable the eSIM you would like to remove. To do this press the Power button that shows in the photo below > Wait for the "Disabling eUICC profile" to finish.

3. Once the eSIM is disabled, click on the red "Bin" symbol

4. Select "Confirm" > wait for the eSIM to be erased.

5. Once this is done, the eSIM should have been successfully removed from your device.

If you experience any problems while trying to remove your eSIM, please go onto our help page: Help to remove eSIMs from your device.

Turning Data Roaming on/off on Hammer Devices

It is essential that "Data Roaming" is enabled in order to use the eSIM. 

You can turn "On" and "Off" your Data Roaming in your settings.

Turning on your Data Roaming will allow any eSIM to work with your device.

To do this, follow these steps:

1. Go into Settings.

2. Click into "Network & Internet"

3. Click on "SIM cards"

4. Simply press the slider: Accept the prompt that has appeared. If the slider is coloured green then Data Roaming is activated. If it is white, Data Roaming is deactivated.

If you experience any issues during this process, please contact TravelRoam support

Manual Network Selection on Hammer Devices

If you are struggling with a poor quality connection on a particular network, then we advise you manually search and select a different network. You will only be able to get an internet connection on the network(s) we offer a service on.

To look at this, follow these steps:

1. Go into Settings.

2. Click "Network & Internet".

3. Click on "SIM cards"

4. Tap the "Advanced" option and de-select the option of "Automatically select network".

5. Wait for the device to scan all eligible networks.

6. Choose which network you would like to connect to.

7. You are now connected to the desired network.

If you experience any issues please contact TravelRoam support

 

Identify Device Model on Hammer Device

Providing your Hammer device is newer or the same as the HAMMER Explorer PRO, your phone should be compatible with an eSIM.

If you would like to check this, you can do so by following these steps:

1. Go into Settings.

2. Scroll down until you see the option "About phone"

3. Click on the "About phone" option.

4. Once in this section you can see what the Device name is. As you can see from the photo below, this device is the Hammer Blade 3.

Locate ICCID (eSIM Serial Number) on Hammer Devices

It may be necessary to identify the unique ICCID associated with your eSIM. This article walks you through the steps on a Hammer device.

1. Go to your home screen menu and click on "eSIM"

2. Once in the app you will see the ICCID for your eSIM.

 

Set up an APN on Hammer Devices

All of our eSIMs have an automatic Access Point Name (APN), so manual programming is not necessary. 

However, if you do want to check or manually configure the APN, follow the steps below:

1. Go to Settings.

2. Go into "Network & Internet"

3. Click on "SIM cards"

4. Click on the "Advanced" option.

5. Look for the option "Access Point Names" > Click on it.

6. Once you have clicked on the Access Point Names > Click on the one that shows the name "drei.at", If it does not show the name, then go to step 7.

7. Click on the "Planet3" APN.

8. Fill out the name section of the APN. > Rename to "drei.at", You can leave the other fields blank.