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How to install an eSIM using a QR Code on Google Devices

In this guide, you have a step-by-step walkthrough you can take when installing an eSIM on your Google Device.

Installing an eSIM using a QR Code

Before attempting to install the eSIM, there are three main things you will need:

  • A strong internet connection - Ideally, you will need to be connected to Wi-fi or have a good 4G signal.
  • An eSIM compatible device - If you are unsure, here's a list of compatible devices: List of compatible devices
  • The device isn't locked to one Mobile Network - If you are unsure whether or not your device is locked to a certain network, have a look at our article on how to check if your device is "locked/unlocked" Locked/unlocked devices

Do not forget to turn on "Data Roaming" once the installation is complete.

1. Go into your Settings.

2. Click on "Network and Internet".

3. Click the "+" next to "Mobile network".

4. On this screen, tap "Don't have a SIM card?" > Click "Next".

5. Scan the "QR Code" you can view in your eSIM Bundles account.

6. On the "Data eSIM" screen, click "Activate" > Wait for it to finish.

Note: Allow up to 10 minutes for this to complete, please do NOT close this, or the installation will stop. 

 

7. Once the eSIM has been successfully activated, you will be bought to a screen where you can choose which sim you would like to use for your number.

Note: Once you have completed these steps, make sure your Data Roaming is "ON" as seen in the photos below, otherwise you will not be able to use the eSIM.

 
If you experience any issues when trying to install your eSIM, have a look at our article here: 

 

 

How to install an eSIM Manually on a Google Device

In this guide, you have a step-by-step walkthrough you can take when installing an eSIM on your Google Device.

Installing an eSIM Manually

Before attempting to install the eSIM, there are three main things you will need:

  • A strong internet connection - Ideally, you will need to be connected to Wi-fi or have a good 4G signal.
  • An eSIM compatible device - If you are unsure, here's a list of compatible devices: List of compatible devices
  • The device isn't locked to one Mobile Network - If you are unsure whether or not your device is locked to a certain network, have a look at our article on how to check if your device is "locked/unlocked" Locked/unlocked devices

Do not forget to turn on "Data Roaming" once the installation is complete.

 

1. Go into Settings.
2. Go into "Network and Internet".
3. Click the "+" next to "Mobile Data".
 
4. Click "Don't have a SIM card" > "Next".
5. When presented with "Scan QR Code" > Click "Need help?"
6. Click "Enter it manually".
7. To be able to Manually install the eSIM, you will need your "SM-DP + Address" and "Activation code". You must enter in the format of "1$Insert SM-DP + address here$ followed by the activation code, eg JQ-1MU1XZ-RJ838. The code should end up looking something similar to the photo below.
8. Click "Continue" and it will enable the installation process.
9. Click "Activate" > Please allow up to 10 minutes for the eSIM to install.

Note: please do NOT close this, or the installation will stop. 

 

10. Once this has been completed, go back into "Network and Internet" >  Mobile Networks.
11.  Ensure that "Data Roaming" is Enabled/ON.
If your Data Roaming has a "blue toggle bar" then it is enabled.
Note: Your eSIM will not work without you having "Data Roaming" enabled.
 
 
If you experience any issues when trying to install your eSIM, have a look at our article here: 

 

 

How to Uninstall an eSIM from Google Device

If you are looking to uninstall your eSIM from your Google device, follow the steps below:

Before starting the uninstall process, ensure that you have a stable internet connection. Ideally, connect to the local Wifi or use a good 4G connection.

Note: You can also temporarily disable an eSIM if you intend to use it again.
Deactivating or disabling an eSIM will not extend the validity of the eSIM.

1. Go into Settings.

2. Go into "Network & Internet"

3. Click on "Mobile Networks" > Select which eSIM you want to remove from the list.

(in this example, we will be removing Data eSIM 3).

4. Scroll down until you see the option of "Erase SIM"

5. Select "Confirm" > wait for the eSIM to be erased.

6. Once this is done, the eSIM should have been successfully removed from your device.

 

If you experience any problems while trying to remove your eSIM, please go onto our help page: Help to remove eSIMs from your device.

 

Turning Data Roaming on / off on a Google Device

It is essential that "Data Roaming" is enabled in order to use the eSIM. 

You can turn "On" and "Off" your Data Roaming in your settings.

Turning on your Data Roaming will allow any eSIM to work with your device.

To do this, follow these steps:

1. Go into your Settings.

2. Click on "Network and Internet".

3. Select Mobile Network > Select the eSIM you want the Data on for.

4. Make sure the "Data Roaming" slider is toggled to on. You will know when this is on as the slider will be Blue.

If you experience any issues during this process, please contact TravelRoam support

 

Manual Network Selection on a Google Device

If you are struggling with a poor-quality connection on a particular network, we advise you manually search and select a different network. You will only be able to get an internet connection on the network(s) we offer a service on.

To look at this, follow these steps:

1. Go into your Settings.

2. Click "Network and Internet" > "Mobile Networks".

3. Select which eSIM you would like to change the Network for.

4. De-select the "automatic select network" option.

5. This should bring you to a screen with all the available networks in your current area. 

6. You are now connected to the selected network.

If you experience any issues please contact TravelRoam support

 

Identify Device Model on Google Device

Providing your Google device is newer or the same as the Google Pixel 2, (only phones bought with Google Fi service) then your phone should be compatible with an eSIM.

If you would like to check this, you can do so by following these steps:

1. Go into Settings.

2. Scroll down until you see the section  "About Phone".

3. At the top, you should see "Device Name". Here you can see which phone model you have.

If you are struggling with deciding if your model is compatible with our eSIMS, please have a look at our list of Google Compatible Devices.

Set up an APN on a Google Device

All our eSIMs have an automatic Access Point Name (APN) so manual programming is not necessary. 

However, if you do want to check or manually configure the APN, follow the steps below:

1. Go into Settings.

2. Click on "Network & Internet".

3. Go into "Mobile Networks".

4. Click on which eSIM you would like to check the APN for.

5. Scroll down until you see "Advanced" > In the drop-down menu click "Access Point Names".

 

6. From here you can see the name of the APN which should be under the name of "drei.at", if you do not see this then go to step 7.

7. Select "Planet3" > you can now manually rename it to "drei.at". Leave the other fields blank.