General Device Management

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What networks can I use with my eSIM?

We use four of the biggest mobile network providers in the United Kingdom for our eSIMs. These are as follows:

  • O2
  • Vodafone
  • Three
  • EE
Multi-network coverage in the UK refers to the ability of mobile phone users to connect to multiple networks instead of being tied to a single network provider. Here are some benefits of multi-network coverage:
  1. Improved coverage: By having access to multiple networks, users can get better coverage, especially in areas where one network provider may have poor signal quality or no coverage at all.
  2. Greater choice for consumers: Multi-network coverage provides consumers with more choice when it comes to selecting a mobile network provider, allowing them to choose the one that best meets their needs and preferences.
  3. Reducing the digital divide: For those living in rural or remote areas, multi-network coverage can help reduce the digital divide by providing access to multiple networks, enabling them to stay connected and access online services and information.
Overall, multi-network coverage in the UK can benefit both consumers and mobile network providers by providing improved coverage, reducing the digital divide and giving greater choice.

 

Low Data Mode on iOS and Android Devices

To ensure you get the best out of your bundle plan, you can turn on "battery saver" mode. This will make sure you are getting the most potential out of your data plan.

To do this, here is a step-by-step walkthrough on enabling battery saving on iOS and Android.

 

iOS

1. Go into Settings.

2. Scroll down until you see the option "Battery" > Click into it.

3. Enable the option "Lower Power Mode" 

You are now using less battery when roaming.

 

Android

1. Go into Settings.

2. Scroll down until you see the option "Battery" > Click into it.

3. Click on "Optimise 6 items to save battery"

4. Select that you want to "Optimise manually"

5. Select that you want to turn on Battery saver > Click into "Settings"

6. Enable "Battery saver"

How to switch between a physical SIM and an eSIM

Switching between multiple SIM profiles can vary depending on the device and the type of SIM profiles you are using. If you are using physical SIM cards, you would need to physically swap the SIM cards to switch between the profiles. On the other hand, if you are using an eSIM, switching between profiles can be done more easily through your device's settings.

On devices that support multiple eSIM profiles, switching between profiles is typically as simple as navigating to your device's eSIM settings and selecting the profile you want to use.

For example, on an iPhone, you can switch between eSIM profiles by going to:

1. Go into Settings.

2. Go into Cellular/Mobile Data.

3. Click on the eSIM you want to use > Select "Turn on this line"

This will allow you to use which eSIM you want to use in the moment.

Some devices may require additional steps or may not support multiple eSIM profiles at all. 

Overall, if your device supports multiple eSIM profiles and your carrier supports them as well, switching between profiles can be relatively easy and convenient through your device's settings.

I have installed an eSIM and cannot connect to data on iPhone or iPad

If you have installed an eSIM on your iPhone or iPad and cannot connect to data, you can try the following troubleshooting steps:

  1. Make sure your device is disconnected from Wi-Fi network: Sometimes, your device may prioritise Wi-Fi over cellular data, and this can cause issues with eSIM connectivity. Make sure that your device is disconnected from Wi-Fi so your Data enables.  If you are not sure what your APN settings should be, contact your eSIM carrier for assistance.

  2. Reset network settings: You can try resetting your device's network settings by going to Settings > General > Reset > Reset Network Settings. This will reset all your network settings, including your Wi-Fi passwords, so you will need to re-enter them after the reset.

  3. Update your device's software: Make sure your device is running the latest version of iOS or iPadOS. Go to Settings > General > Software Update to check for any available updates.

  4. Restart your device: Sometimes, simply restarting your device can resolve connectivity issues. Press and hold the power button and either the volume up or down button until you see the slide to power off option. Swipe the slider to turn off your device, then press and hold the power button to turn it back on.

If none of the above troubleshooting steps work, please contact the support team:

TravelRoam Support Team.

Trying to install an eSIM and getting the error “This code is no longer valid”

If you are getting the error message "This code is no longer valid" while trying to install an eSIM, it could be due to several reasons:

  1. The activation code has expired: eSIM activation codes usually have a limited validity period. If you wait too long before using the code, it may expire, and you may get this error message.

  2. The code was already used: Once an eSIM activation code is used to activate an eSIM, it becomes invalid. If you or someone else has already used the code, you won't be able to use it again, and you will get this error message.

  3. The code is incorrect: It is possible that you may have entered the wrong code or the code may have been mistyped. Double-check the code to ensure you are entering it correctly.

To resolve the issue, please contact our support team: TravelRoam Support Team.

They may also be able to troubleshoot the issue and help you activate the eSIM successfully.

 

How to install an eSIM on iPad

In this guide, you have a step-by-step walkthrough you can take when installing an eSIM on your iPad Device.

Before attempting to install the eSIM, there are three main things you will need:

  • A strong internet connection - Ideally, you will need to be connected to Wi-fi or have a good 4G signal.
  • An eSIM compatible device - If you are unsure, here's a list of compatible devices: List of compatible devices
  • The device isn't locked to one Mobile Network - If you are unsure whether or not your device is locked to a certain network, have a look at our article on how to check if your device is "locked/unlocked": Locked/unlocked devices
  1. On your iPad, go to Settings.

  2. Tap on "Mobile Data".

  3. Tap on "Add a New Plan".

  4. Use your iPad to scan the QR code provided by your carrier. If your carrier doesn't provide a QR code, you can enter the details manually.

  5. Follow the on-screen instructions to complete the eSIM activation process.

  6. Once the eSIM is activated, you can select it as your default mobile data or choose to use it alongside your physical SIM if your iPad has a physical SIM slot.

If you experience any issues when trying to install your eSIM, have a look at our article here: 

How to switch an eSIM on / off on iPhone

In this guide, we will talk you through how to turn on and off eSIMS.

1. Go into Settings.

2. Click on "Mobile Data"

3. Click on the eSIM you want to enable / disable.

4. From here you can either toggle the eSIM on or off.

To enable the eSIM, you will need to toggle the switch to "On" Green

To disable the eSIM, you will need to toggle the switch to "Off" White

 

Your eSIM should now be enabled, if there are any problems please contact our support team:

Contact us.

How to turn you eSIM on / off on Android Devices

Sometimes you may find your eSIM has disabled itself, or sometimes it may be necessary or you may decide to disable your eSIMs.

Reasons for disabling eSIMs:

  • If you want to install a different eSIM.
  • If you want to save the data.
  • If you are travelling and want to use a different eSIM.

Reasons for enabling eSIMs:

  • Your eSIM may have been turned off during an update.
  • Your internet has stopped working and you want to ensure your eSIM isn't disabled.
  • You have just installed your eSIM and want to enable it.

This guide will walk you through how to disable and enable your eSIMs on your Android Device.

 

Enabling eSIMs.

1. Go into Settings.

2. Go into "SIM cards & mobile networks"

3. Scroll down until you see the option "Manage eSIM"

 

4. Click on the eSIM and it will allow you to enable it > Wait for it to enable.

5. Your eSIM is now enabled.

 

Disabling eSIMs.

1. Go into Settings.

2. Click on "SIM cards & mobile networks"

3. Scroll down until you see the option "Manage eSIM" > Click into it.

4. Click on the eSIM and it will allow you to disable it > Accept the prompt.

5. Your eSIM is now disabled.

 

How to use iMessage with eSIM

You can use your eSIM for iMessages.

Please keep in mind that you may need to reset iMessage after installing your eSIM. You can do so by following the steps below:

1. Go into Settings.

2. Scroll down until you see "Messages"

3. Toggle iMessage "OFF" 

4. Toggle iMessage back to "ON"

5. Tap on "Send & Receive"

6. Uncheck your number and make sure your email address is checked. This way, you’ll be able to send and receive iMessages with only a data connection.

When you no longer have a need for your eSIM or it runs out, and you wish to switch back to your Primary SIM, you can do so by following these steps:


Settings > Messages > Send & Receive and check your phone number again.

How to disable 5G on Apple (iOS) & Android

In some cases, you may wish to disable your 5G. In this guide, we will walk you through how to do this on IOS and Android.

IOS.

1. Go into Settings.

2. Go into "Mobile Data"

3. Click on the eSIM you want to remove 5G for. (In this example, we are going to use "personal").

4. Once you are in selected eSIM, click on "Voice & Data"

5. From here, you can turn off 5G by selecting "4G" instead.

Your 5G is now disabled.

Android.

1. Go into Settings.

2. Click on "SIM cars & mobile networks"

3. Once in this section, click on the eSIM you want to turn 5G off for

4. Click "Preferred network type"

5. Here you can deselect 5G and enable that you want to "prefer 4G or prefer 3G".

(In this example we are going to select "Prefer 4G")

Your 5G is now disabled.

 

Change the name / label of your eSIM profile on Android

A good thing with eSIM plans is that you can change the name labels to customise and identify them .

In this step-by-step guide, we will show how you can change your label name for your eSIM plans.

1. Go into Settings.

2. Click on "SIM cards & mobile networks"

3. Scroll down until you see the option "Manage eSIM" > Click on it.

4. From here you can select which eSIM you want to set a name for.

5. From here you can change the nickname of the eSIM > Press "OK"

Note: In this example, we changed the label to "eSIM"

 

How to enable 5G on Apple (iOS) & Android

In some locations, you may be able to use 5G on your device.

In this guide, there is a step by step walkthrough of turning on 5G on apple and android devices.

IOS.

1. Go into Settings.

2. Go into "Mobile Data"

3. Click on the eSIM you want to enable 5G for.

4. Click on the section "Voice & Data"

5. Select from the list provided and your 5G will be enabled.

5G On: Your 5G is enabled and will uses it whenever it is available.

5G Auto: Your 5G will be used when it will not significantly reduce battery life.

 

Android.

1. Go into Settings.

2. Go into "SIM cards & mobile networks"

3. Click on the eSIM you want to enable 5G for.

4. Click on "Preferred network type"

5. From here you can select 5G as your preferred network type.