Apple

In this guide, you have a step-by-step walkthrough you can take when installing an eSIM on your IOS device.

Before attempting to install the eSIM, there are three main things you will need:

• A strong internet connection - Ideally you will need to either be connected to Wi-fi or have a good 4G signal.
• An eSIM compatible device - if you are unsure, here's a list of compatible devices: List of compatible devices
• The device isn't locked to one Mobile Network - If you are unsure of whether or not your device is locked to a certain network, have a look at our article on how to check if your device is "locked/unlocked" Locked/unlocked devices

Do not forget to turn on "Data Roaming" once the installation is complete.

 

1. Go into your "Settings" and click on "Mobile Data / Cellular".

2. Tap "Add eSIM" > "Use QR Code" > Enter Details Manually.

3. Enter the "SMDP Address" and the "Activation Code" provided, (these can be found in your eSIM folder by the provider you purchased from.) > Tap "Next"

   

Leave the "confirmation code" section blank.

4. Click "Continue" and wait for it to finish.

Note: This may take up to 10 minutes, please do NOT close this, or the installation will stop. 

5. Once completed, click "Done".

5. You will now have the option to modify the name of the "eSIM label" which is the name of the Sim. If you do not wish to do this, you can skip ahead to step number 7.

6. If you would like to modify the name of the "eSIM" now, follow these steps:

Tap ">" Then either choose one of the preset names or type the name you would like to use in the "Custom Label" box > Tap "Done" > Tap "Continue".

As you can see from the example below, the "eSIM Label" was changed from "Mobile Data" to "Travel" in the preset box.

7. Configure the following settings as suggested below:

• Set Default Line to "Primary".
• Set Mobile Data to your previously chosen eSIM, in this example "Travel".

8. The eSIM is now installed and set up.

Reminder: Data Roaming MUST be "ON" in order for the eSIM to work.

9. Go back into "Settings" > Tap "Mobile Data / Cellular" > Scroll to find "Data Roaming" and toggle the switch to "ON"

 

If you are looking to uninstall your eSIM from your IOS 16 device, follow the steps below:

Before starting the uninstall process, ensure you have a stable internet connection. Ideally, connect to the local Wifi or use a good 4G connection.

1. On your device, go into Settings.

2. Tap either Cellular or Mobile Data.

3. Locate and tap the eSIM you would like to remove.

4. Confirm you would like to remove the eSIM.

 

Please note: If you experience or encounter any issue when accessing your eSIM profile, do not delete it and submit a ticket through our TravelRoam Help 

 

 

It is essential that "Data Roaming" is enabled in order to use the eSIM. 

You can turn "On" and "Off" your Data Roaming in your settings.

Turning on your Data Roaming will allow any eSIM to work with your device.

To do this, follow these steps:

1. First, open your iPhone’s settings.

2. Then select the “Mobile Data / Cellular ” option.

3. Now tap on the eSIM you want to use, In this section, you can activate and deactivate roaming.

4. Simply press the slider: If the slider is coloured green then Data Roaming is activated. If it is white, Data Roaming is deactivated.

If you experience any issues during this process, please contact TravelRoam support

If you are struggling with a poor-quality connection on a particular network, we advise you manually search and select a different network. You will only be able to get an internet connection on the network(s) we offer a service on.

These steps are as follows:

1. Go to "Settings" > Tap "Mobile Data / Cellular"

2. Select the eSIM you want to configure > Ensure "Turn this line" is ON > Tap "Network Selection".

3. Disable "Automatic" > Choose the Network you wish to connect to.

4. You are now connected to the selected network.

If you experience any issues please contact TravelRoam support

You must have an unlocked phone if you would like to use an eSIM on the device.

How to check if your device is unlocked on iPhone:

 

1. If your device is on iOS 14 and above, open Settings > "General".

2. Click on "About" 

3. Scroll to find the part highlighted "Network Provider / Carrier Lock".

If it says, "No SIM restrictions" Then your device is unlocked and you are able to download eSIMS straight away.

If your device is locked to a specific network, you will need to contact your mobile carrier to get your device unlocked. If your device was recently unlocked, you may have to wait for the eSIM support to become available as your carrier might disable it for a period of time for security reasons.

eSIMs are compatible with many apple devices. If you are unsure if your device is compatible, providing you have an Apple device newer than the iPhone X (released in November 2017) an eSIM should work.

 

To identify your device model, follow these steps:

1. Go to Settings > General.

2. Tap "About".

3. Find "Model Name". Here you will see what model of iPhone you have.

If you get stuck, look at the device model support page: TravelRoam List of device compatibility

 

 

 

It may be necessary to identify the unique ICCID associated with your eSIM. This article walks you through the steps on an IOS device.

1. Go to Settings > "General" and tap "About".

2. Scroll down to find the ICCID. You will notice your primary ICCID and then your eSIM ICCID under the eSIM profile name.

All our eSIMs have an automatic Access Point Name (APN) so manual programming is not necessary. 

However, if you do want to check or manually configure the APN, follow the steps below:

 

iOS:

1. Go to Settings. > Tap "Mobile Data / Cellular".

2. Under "SIMs" select your eSIM. 

3. Tap "Mobile / Celluar Data Network". 

4. In the Mobile / Celluar Data APN field, type drei.at.

Note: You may leave the other fields blank.